Support Engineer - Waltham

April 18, 2008

A Support Engineer is responsible for assisting OpenPages customers to successfully deploy our products and applications. A Support Engineer will typically spend the majority of their time researching and answering support questions by phone or email and the remaining time in training and knowledge-acquisition.

Typical responsibilities include helping and providing solutions to OpenPages customers through debugging, research and investigation, while maintaining constant communication with the customer or end-user.

Additional Responsibilities Include:

• Provide assistance to field consultants engaged at customer sites 
• Documenting knowledgebase solutions for our customers 
• Participate in test cycles of new products

Your objectives will align with OpenPages core values: be passionate about customer needs, conduct business with uncompromising integrity, set and attain ambitious goals, and execute to win.

This position will be based at our Corporate Headquarters in Waltham, MA and involves limited travel.

Mandatory Skills and Experience:

• At least 3 years technical support experience in a Windows environment, preferably with a web-based application
• An understanding of XML, Java/J2EE, C++ using OO concepts.
• An understanding of web-based applications and J2EE Application Server technology, including JSP, Servlets, IBM Websphere or BEA Weblogic. 
• Excellent analytical and trouble-shooting skills
• Knowledge of Oracle or other major commercial relational database system
• Excellent presentation, writing and interpersonal skills, customer-oriented attitude, and high-energy team
• Ability to multi-task and work in a team environment.
• Bachelors’ degree in Computer Science or equivalent.

Desirable Skills and Experience:

• Familiarity with financial application software like Peoplesoft, Hyperion, Oracle, etc.

If you are interested in this position, please forward your resume to careers@OpenPages.com.

OpenPages, Inc. is an equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental disability/handicap, marital status, veteran status, sexual orientation or any other basis prohibited by law. The purpose of this document is to provide a concise statement of the major responsibilities of this position. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.