OpenPages Support Programs Include:
Access to one support center, Monday–Friday 8 a.m. to 8 p.m. within region
Access to any regional support center, Monday–Friday, 8 a.m. to 8 p.m. EST or GMT; 8 a.m. to 5 p.m. Japan Standard Time
Access to all regional support centers, seven days a week, 24 hours a day for priority one issues
Support provided as needed on-demand
If you have a question about OpenPages, please let us know the best way to contact you and one of our sales representatives will be in contact shortly.
or call us direct at 781-693-5999.
OpenPages offers a variety of customer service plans including 24/7 access.
There are no shortcuts to complete customer satisfaction -- and OpenPages® Customer Support is committed to nothing less. It shows in the way we provide timely, accurate and complete problem resolution.
From comprehensive self-service knowledge bases to around the clock access to support engineers, you choose the support package that best suits your needs. Each regional OpenPages support center is staffed with highly skilled engineers who have unsurpassed product knowledge. Access to these support engineers is available via telephone, email or through our web-based support portal.
OpenPages’ support portal enables self-service knowledge access, including the ability to search technical tips, frequently asked questions and current product documentation. Users are also able to view existing or open new support cases. With each OpenPages Customer Support program, a business receives periodic email advisories with news regarding software patches, updates and upgrades.
OpenPages Customer Services and Support personnel understand that we really work for you as you align governance, risk and compliance (GRC) initiatives across the enterprise, embed risk management into the business and optimize your business performance. We commit to helping you achieve the goals you set as you deploy our solutions for enhanced business value.
For questions or for more information on OpenPages' Customer Support Services, please click here or call us at 781.693.5999.
