Solutions

Solutions

Solution Components

• Loss Event Database
• KRIs
• Risk and Control Self Assessments
• Issue Management
• Policy Management

Platform Services

Industry

Regulations and Laws

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Customer Support

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Issue Management Addresses Problems and Risk Issues Right Away

Closed loop validation and complex issue resolution are key features for enterprise risk management (ERM). Identification of risk issues across the organization is only the first step; ensuring that the right people address issues in a timely, traceable fashion is critical to managing risk to acceptable levels in modern organizations.

Resolve Issues Step by Step with OpenPages Issue Management

OpenPages provides a full-featured issue remediation component to manage enterprise-wide issue tracking and resolution. Root causes can be identified, with common issues grouped together to provide management visibility. At a lower level of detail, multi-step action plans can be created to drive issues to completion, ensuring closed loop validation of progress towards risk management goals.

OpenPages Issue Management Provides:

• Enterprise level reporting visibility into the status of issue ownership and progress
• Powerful task management, allowing the assignment and re-assignment of issues and corresponding action plans
• Full exposure to the OpenPages workflow engine, allowing for automated assignment, review and approval
• Individual, group, shared and aggregate ownership of complex or simple tasks
• Email integration, providing external stimuli to issue owners, reviewers and approvers

Benefits of OpenPages Issue Management Include:

• Consistency – ensure that critical issues do not slip through the cracks
• Efficiency – identify issue resolution bottlenecks, and address them accordingly
• A streamlined experience – automatically route the right issues to the right issue owners
• Leverage – identify root causes and group like issues for faster resolution and identify common action plans and assign them to multiple issues

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For questions or for more information on OpenPages' Enterprise GRC Management solutions, please click here or call us at 781.693.5999.